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Terms and Conditions:

These Terms and Conditions (Terms) govern Your use of Pippa James Skin Health Pty Ltd website located at (our Site) and form a binding contractual agreement between you (You, Your) and Pippa James Skin Health Pty Ltd trading as Pippa James Skin Health ACN 670 684 134 (Pippa James Skin Health Pty Ltd, We, Us). By using this Site, You acknowledge and agree that You have had a sufficient opportunity to read and understand the Terms and that You agree to be bound by them. If You do not agree to be bound by these Terms, please do not continue to use the Site. These Terms were last updated in June 2023.

Delivery within Australia

We charge a $12 regular postage fee or $16 express postage fee for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to You, simply add the items to Your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before You make any payment. It is Your obligation to enter the correct delivery address details at the time of ordering.


We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Australian orders should arrive within 7 business days after dispatch depending on the destination. It is Your responsibility to inform us promptly if an order does not arrive either by emailing within a reasonable period we will lodge an enquiry with the courier and advise You of any issues that are discovered.

Delivery outside Australia

Unfortunately, Pippa James Skin Health Pty Ltd does not currently deliver outside of Australia.



In addition to Your statutory rights, if You change Your mind we will happily exchange or refund Your item/s providing the following conditions have been met:

  • The items are returned within 30 days of the purchase date and the original sales receipt is present; and

  • Items must be in original condition as purchased and the product has not been opened.

Returns/exchanges can be sent to:

Pippa James Skin Health 

Shop1, 2 Holt Street

Stanmore NSW 2038



If You return items to us that do not comply with the above requirements, we will return them to You at Your cost.

On receipt of your good being returned to Pippa James Skin Health, a refund will be issued back onto the credit card used for purchase, excluding the transaction and shipping fees.


If You experience packing problems, please check Your items against Your receipt. If there are any discrepancies, please email as soon as possible and within 30 days of purchase date.




If You receive any products in a damaged condition, We may issue You a credit in the amount paid for the products or send replacement products at our discretion if You notify us within 7 days of the delivery date. We may ask You to provide proof of the damage, as a condition of refund or replacement.



Risk of damage, loss or deterioration to products passes to You on delivery in accordance with these Terms.



Products ordered by You remain our property until You pay for them in full.



To the extent legally permitted, We exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products or services supplied by Us (Warranties), other than those implied by statute which may not be legally excluded. Any liability We may have to You under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our option.

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